TV Shack TV privacy policy
Written to be read. It says what we collect, why, how long we keep it, and how to have it removed — including the technical details our forms record.
What we collect when you use a form
Three forms on this site send us information: the subscription form, the free trial form and the contact form. Between them they collect what you type — your name, email address, phone or WhatsApp number, the countries you want, your app and device, whether you want adult content, and for orders the plan, line type and, for a renewal, your existing username. A MAG MAC address is collected only when you tell us your device is a MAG box, because a MAG line cannot be created without it.
Technical information recorded with a submission
When a form is submitted, our server also records technical context alongside it. We are explicit about this because you deserve to know:
- the IP address the request arrived from, read from the connection itself;
- the browser user-agent string, and the browser, operating system and device type derived from it;
- the page the form was submitted from, and the referring page if there was one;
- the browser's reported time zone, language, screen and window size;
- the date and time of the submission;
- a network classification of the IP address — whether it belongs to a VPN, proxy, hosting provider, mobile carrier or Tor exit node — obtained from public, keyless lookup services.
This exists for one reason: fraud and abuse prevention, and to help us support you (a time zone tells us when to reply; a device tells us which setup guide to send). It is not used for advertising, it is not sold or shared, it is never combined into a profile across sites, and it is never shown to any other customer. We do not use invasive fingerprinting, and we do not attempt to see through a VPN — the classification only says whether one appears to be in use.
What we do not do
- We do not run advertising trackers or third-party analytics profiling on this site.
- We do not sell, rent or trade personal information to anyone, ever.
- We do not ask for card details in any form on this website.
- We do not ask for your password, and we will never email you asking for one.
- We do not log or retain records of what you watch as part of this website.
Cookies and local storage
The site itself sets no tracking cookies. Your light or dark mode preference is stored in your browser's local storage on your own device — it never reaches our servers. The live chat widget provided by Tawk.to sets its own cookies so a conversation survives a page change; that is governed by Tawk.to's own privacy policy, and blocking it simply removes the chat bubble.
Who can see your information
Form submissions are emailed to our internal support inbox and are visible only to the people who fulfil orders and answer support. Mail is carried by our email provider in transit. We use no CRM, no data warehouse and no marketing platform.
How long we keep it
Contact messages are kept for up to 12 months. Order and trial records, including the technical context above, are kept for up to 24 months so we can honour renewals, resolve billing disputes and investigate abuse. After that they are deleted.
Your rights
You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Write to contact.provideriptv@gmail.com from the address you used and we will respond within 30 days. Deleting an active subscription's record ends the subscription, since we would no longer know it is yours.
Children
The service is intended for adults. We do not knowingly collect information from anyone under 18. Adult content is off unless it is explicitly requested on the order form, and we recommend using your player's parental controls in any household with children.
Security
The site is served over HTTPS, form submissions are validated on the server, and our mail credentials are held in server-side environment variables that are never sent to a browser. No system is perfect; if you believe you have found a security problem, please tell us at contact.provideriptv@gmail.com before disclosing it publicly.
Changes to this policy
If this policy changes materially we will update this page and change the date below. Continuing to use TV Shack TV after a change means the updated policy applies.
Questions about anything here? Contact us — a person reads every message.